Dial-a-Ride (2)

MQT on 2010-01-27
Session date: 
January 27, 2010
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


Please publish a table showing for each London borough the number of requests for trips via the Dial-a-Ride service, the number of refused trips, the number of completed trips and the refusal rate as a percentage of the total number of requests made during the month of December 2009?


Answer for Dial-a-Ride (2)

Answer for Dial-a-Ride (2)

Answered By: 
The Mayor

DaR reports its performance on a 4 weekly basis, not by calendar month, in line with standard TfL procedures. The spreadsheet attached as Appendix E shows 'London Dial a Ride Borough Data' for periods 9 and 10 covers the period 14 November 2009 - 8 January 2010 inclusive.

Please note that in the borough of Newham, TfL and the local council jointly operate an integrated Dial-a-Ride and Taxicard scheme, called Newham Door to Door, which guarantees all trip requests within a set trip budget resulting in a refusal rate for the Dial-a-Ride part of the service of 0%.

Please also note that due to adverse weather conditions Dial-a-Ride experienced a very high level of passengers cancelling scheduled trips during Period 10 as many users no longer wanted to travel owing to the poor weather and many social clubs being closed.