Route 228

MQT on 2009-11-18
Session date: 
November 18, 2009
Question By: 
Kit Malthouse
GLA Conservatives
Asked Of: 
The Mayor


Please can the Mayor outline how TfL monitor the usage of buses and justify operating their routes. Some of my constituents have concerns that route 228 is a waste of public money having observed that buses on this route have very little or no passengers on board.


Answer for Route 228

Answer for Route 228

Answered By: 
The Mayor

Detailed monitoring of demand for bus services takes place and the journeys of around one million passengers per year are surveyed. Roadside loadings checks are carried out on a regular basis at over 400 locations and Oyster data from bus ticket machines is used to monitor week-by-week trends in ridership.

Route 228 was introduced in mid January 2009 following requests from the Royal Borough of Kensington & Chelsea for improved north - south links in the Boroughs. It links Central Middlesex Hospital and Maida Hill via Willesden Junction, East Acton, White City Estate, Westfield London, Ladbroke Grove and Harrow Road. It was designed to provide new, direct links in inner north-west London; to serve some areas previously remote from the network and to create new links and provide extra capacity to serve the Westfield development.

In the first four weeks of operation usage averaged 2,240 on a weekday. By September average weekday usage was over 4,700 and was still increasing. This is in line with the TfL forecast for usage at this stage. TfL would normally expect usage on a new route like this to stabilise after about one year of operation. It is worth noting that initially the route did not operate as reliably as TfL expected. As a result, a new schedule was introduced at the end of July and performance has improved significantly since then. This has contributed to the increase in passenger demand. A full review will take place in the first part of 2010. TfL will share the results with the Boroughs concerned and other stakeholders.