0845 number

Meeting: 
MQT on 2009-11-18
Session date: 
November 18, 2009
Reference: 
2009/3496
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Buskers complain that they are forced to spend over £20 plus per week phoning the pitch booking line and waiting in lengthy queuing arrangements on line which clock up high cash costs for the buskers. Why does TfL not simply have an engaged tone when the lines are busy?

Please account for how much money was raised by this phone line in the last year, and what happened to this money? Was this profit received by BT or TfL?

Answer

Answer for 0845 number

Answer for 0845 number

Answered By: 
The Mayor

When London Underground (LU) first brought the scheme in-house an engaged tone was used. More buskers complained about this than the use of an 0845 number and LU switched to the call waiting system that is currently in use.

LU has received a little over £900 over the last year from this service, which is used to offset the significantly larger cost of running the busking scheme.

All LU customer contact lines use an 0845 number.