16-18 year Olds Oyster Cards

Meeting: 
MQT on 2009-11-18
Session date: 
November 18, 2009
Reference: 
2009/3424
Question By: 
John Biggs
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Since TfL's failure to distribute on time thousands of oyster cards to young people in higher education and their resultant policy to allow those who held an out-of-date oyster card on to buses, I have had complaints from a number of constituents detailing instances where young people have been refused entry on to buses or ejected from buses, and consequently missing college lessons. I was assured by TfL that bus drivers would be briefed on the situation to avert such oversights - can you explain how this breakdown of communication has occurred?

Answer

Answer for 16-18 year Olds Oyster Cards

Answer for 16-18 year Olds Oyster Cards

Answered By: 
The Mayor

As you know the postal strikes had an unfortunate impact on the ability of every organisation to send and receive post. As a result, the distribution of new Oyster Zip cards from TfL to children, as well as applications for cards was delayed.

Each year, TfL reminds bus operators not to accept expired Oyster Zip cards after 30 September. This is to ensure that only those passengers who are entitled to the concession may benefit from it. Once it became clear that the distribution of new cards would be impacted by the postal strikes, TfL took steps to ensure bus drivers were aware of the need to temporarily accept expired cards. This message was directly targeted at bus drivers as well as their managers. Should any bus passenger still experience any problems with their Zip card, I would ask them to contact TfL Customer Services on 0845 300 7000 so that their issue can be resolved.