Outsourcing Back Office Functions

Meeting: 
MQT on 2009-11-18
Session date: 
November 18, 2009
Reference: 
2009/3393
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

TfL would appear to have a longterm goal of 'outsourcing' 'back office' functions such as those carried out by the London Safety Camera Partnership and CO16 Safety Camera Operations unit. Is this indicative of a long term strategy to outsource or privatise public services for which you hold responsibility?

Answer

Answer for Outsourcing Back Office Functions

Answer for Outsourcing Back Office Functions

Answered By: 
The Mayor

Transport for London (TfL) keeps the provision of services under constant review to ensure that they are provided in an effective and efficient manner which meets our duties with regard to economy, efficiency and quality.

As part of the programme to deliver over £5 billion of efficiencies over the duration of the TfL Business Plan, TfL has committed to examine areas of the business that may be provided on an outsourced basis more cost effectively. Where there is a comprehensive market for outsourced services, for example, human resource management, customer services, financial services and property management, TfL will undertake market testing to evaluate whether the current operation provides best value.