390 Bus route

MQT on 2009-11-18
Session date: 
November 18, 2009
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


Please list: A/ The current performance standards on the 390 bus route; B/ Any changes in the performance standard that have occurred on the 390 service since 2008. C/ Any proposed changes to the level of service provided on the 390 bus route.


Answer for 390 Bus route

Answer for 390 Bus route

Answered By: 
The Mayor

A) The operator of route 390 is expected to meet a minimum performance standard for Excess Waiting Time (EWT) of 1.70 minutes. EWT is the average time passengers wait over and above what would have been expected if the service was running exactly as scheduled.

TfL monitors the performance of all routes and results are regularly published on their website. Those for route 390 are available through the following link: http://www.tfl.gov.uk/tfl/businessandpartners/buses/boroughreports/route...

This includes both EWT and the percentage of the scheduled service that was operated.

The monitoring shows that route 390 has consistently bettered the minimum standard expected for EWT. However, the percentage of the scheduled service operated is lower than the standard of 98%. This has been mainly due to curtailment of journeys delayed by traffic congestion, which is done in order to regulate the overall service provided. Performance in this respect has improved in the most recent year and TfL keeps this under review with the operator. TfL also works with the Boroughs and others to help ensure that the impacts on bus services caused by congestion related to roadworks are minimised as far as possible.

B) There have been no changes to the minimum performance standard expected since 2008.

C) TfL plan no changes to the 390 at this time. *