.Dial-a-Ride (3)

Meeting: 
MQT on 2009-11-18
Session date: 
November 18, 2009
Reference: 
2009/3328
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Please publish a table showing for each day of October 2009 (a) the average waiting time for calls to the Dial-a-Ride centralised scheduling and booking system and also the waiting times during peak periods, (b) the number of calls which were abandoned.

Answer

Answer for .Dial-a-Ride (3)

Answer for .Dial-a-Ride (3)

Answered By: 
The Mayor

The Dial-a-Ride booking office is open between 9am and 4pm Monday to Friday to take booking requests. Most telephone calls requesting journeys are made during a peak between 0900 and 1130, during which time some callers wait in a queue to be answered (measured by average wait time) whilst others choose to ring off and try again later (abandoned calls).

As the booking office handles trip requests from Monday to Friday and enquiries only relating to booked trips on weekends, the number of calls received and the resulting average wait time and number of abandoned calls at weekends is less than on weekdays.

A table detailing the average wait time and number of abandoned calls for each day of October 2009 is attached as Appendix E.