Signage for disabled passengers at Tube stations

MQT on 2009-11-18
Session date: 
November 18, 2009
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


In view of complaints that wheelchair user passengers and passengers with walking difficulties find signage to the easiest exit routes from Tube stations confusing, will you ask London Underground to review current signage so that the most accessible exit routes are clearly waymarked ?


Answer for Signage for disabled passengers at Tube stations

Answer for Signage for disabled passengers at Tube stations

Answered By: 
The Mayor

London Underground (LU) is not aware of any recent complaints about this issue, so if you have specific examples of stations where the signage is considered to be poor, they would be very happy to look into these.

In 2006 LU commissioned a review of its signing requirements to ensure it was meeting the needs of disabled people and other excluded groups. This was undertaken by the Centre for Accessible Environments (CAE), Transport Design Consultancy (TDC) and Mackellar Architects.

The review found that some lift routes were poorly signed and made recommendations for improvement, including greater use of pictograms.

A number of changes were made to the design and application of signs at accessible stations and this standard has been applied since early 2007 to stations that have been modernised and refurbished, including at all ten new step-free stations. It will be applied to all new step-free routes and at stations which already have accessible routes which undergo a modernisation or refurbishment in the future.

It's not always possible to sign 'the most accessible' route, since the needs of disabled people are different. However where there is more than one useful accessible route, all of them would be signed. In addition, the Step-Free Tube Guide contains a significant quantity of information relating to accessible routes and allows a user to determine the most accessible route through a station for them, based on their needs. *