West London Line: passenger information

Meeting: 
MQT on 2009-11-18
Session date: 
November 18, 2009
Reference: 
2009/3317
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Throughout the regular Sunday closures for engineering works on the West London Line, and despite requests months ago, TfL continues to fail in providing comprehensive information to passengers about rail services that are available: eg those provided by Southern railways. What steps will you take to ensure that TfL takes such responsibilities seriously, on this and other lines in London ?

Answer

Answer for West London Line: passenger information

Answer for West London Line: passenger information

Answered By: 
The Mayor

London Overground already provides service information from other train operators to its passengers, where and when appropriate. Integrated information is provided via posters, white boards, audio announcements, text announcements on real time information screens, as well as on-train announcements.

Transport for London acknowledges that there have been problems recently and has asked its operator LOROL to investigate where the transfer of information from Southern could be improved. *