Poor service reliability: R70 route

Meeting: 
MQT on 2009-11-18
Session date: 
November 18, 2009
Reference: 
2009/3309
Question By: 
Caroline Pidgeon
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

Despite delays caused by the road works at Richmond Circus, buses on the R68 and 285 routes seem able to keep to schedule. How then do you account for poor service reliability on the R70 bus route (North Sheen circular) with passengers complaining of frequent bunching causing waits of up to 20 minutes, and what steps will you take to remedy this?

Answer

Answer for Poor service reliability: R70 route

Answer for Poor service reliability: R70 route

Answered By: 
The Mayor

Route R70 has been affected by the various stages of the works at Richmond Circus and at nearby gas works. Route 285 does not go through Richmond so has not been affected by the Richmond Circus works.

The operator has taken action to reduce the impact of these works on the service through service control measures, and I understand the disruption due to the works is now greatly reduced and they are expected to be complete by early December 2009.

Whilst I accept it is unfortunate that passengers have been inconvenienced in this way, I would like to highlight that once the scheme has been delivered, there will be significant benefits to vehicles, including buses, travelling into Richmond town centre.