Passengers with mobility problems

MQT on 2009-11-18
Session date: 
November 18, 2009
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


Please publish the results of the risk assessment carried about by TfL into revisions to the boarding and alighting procedures on buses, which would take into account the desire for passengers who use walking frames or similar aids to use the wheelchair ramp.


Answer for Passengers with mobility problems

Answer for Passengers with mobility problems

Answered By: 
The Mayor

TfL's risk assessment concludes it is safer for passengers with mobility aids such as walking frames and rollators to board and alight at the centre door using the wheelchair ramp. An amendment to TfL's conditions of carriage will be made to reflect this change and a driver communication campaign to launch the revised process will be issued by the end of this year.