Train and Tube Closures Coordination

Plenary on 2009-12-09
Session date: 
December 9, 2009
Question By: 
Roger Evans
GLA Conservatives
Asked Of: 
Boris Johnson (Chair, TfL) and Sir Peter Hendy (Commissioner, TfL)


What more are you doing to improve the level of coordination between Train Operating Companies and London Underground over when line closures take place to avoid situations where the residents of East London are cut off from their city?


Answer for Train and Tube Closures Coordination

Answer for Train and Tube Closures Coordination

Answered By: 
Boris Johnson (Chair, TfL) and Sir Peter Hendy (Commissioner, TfL)

LU's closure programme is co-ordinated by our Access and Olympics Planning team, who work with our own project and operations teams, and with Tube Lines, to manage closure requests.The team also has a continuous dialogue with DLR, London Overground, Network Rail and the Train Operating Companies (TOCs), as well as the Metropolitan Police and event organisers, to co-ordinate LU's closures with those on other rail lines to minimise disruption while allowing all necessary improvement work to take place. We also take account of major street works where possible.Additionally, LU, DLR, London Overground and the TOCs meet formally to coordinate line and station closures, and the London Rail, DLR and LU, takes place every three months to coordinate line and station closures. Due to the intensive nature of the work, it isn't always possible to avoid some closures on more than one network at the same time but our aim is to minimise disruption wherever possible.With regard to the Jubilee line in particular, the effective planning of the closure programme has been hindered by the short notice changes required by Tube Lines, however the intensity of upgrade work is such that it is inevitable that there would have been some occasions where closures took place on both the Tube and National Rail/DLR networks on the same day.We are acutely aware of the impact of closures on our customers, and will therefore always ensure that adequate alternative travel arrangements are in place. Before a closure is confirmed, we examine the availability of suitable alternative transport such as:· Other rail services· Local bus routes· Other Underground linesIf the existing alternative transport options are inadequate, we provide replacement bus (and at times boat) services - often designed to link to other Tube or rail lines to make the journey as quick as possible.LU specifies the level of service to cater for demand and works with London Buses to decide routeings. London Buses manage the procurement of the buses and the management of the service on the ground. If there are any changes required due to road works, London Buses will alter the service as required, and inform LU so that we can revise the customer communications to match any service changes.Our website is up to date with all closures and alternative journey options ( and we have additional staff around stations to help customers on the day.