Wood Green Tube Station

Plenary on 2009-12-09
Session date: 
December 9, 2009
Question By: 
Joanne McCartney
Labour Group
Asked Of: 
Boris Johnson (Chair, TfL) and Sir Peter Hendy (Commissioner, TfL)


Along with local Woodside ward councillors I asked London Underground to review the ticket barrier arrangements at Wood Green tube station, which LU agreed to do. Residents complain of difficulties entering the station, especially at peak times, due to the configuration of the ticket barriers. Can you provide me with the results of the five week review of the passenger flow system at Wood Green tube station and whether any changes are to be made?


Answer for Wood Green Tube Station

Answer for Wood Green Tube Station

Answered By: 
Boris Johnson (Chair, TfL) and Sir Peter Hendy (Commissioner, TfL)

Following your request, London Underground (LU) reviewed the way the ticket gates are set during the morning peak to see whether any changes could be made to improve passenger flows within the ticket hall. As well as analysing usage figures for the gates, a trial was conducted to assess the impact of reversing the direction of one of the 'way out' gates during the busiest period of the morning peak to provide an additional entry point.

However, this quickly created congestion, with customers arriving from the High Road side of the station queuing for this one gate instead of walking round to the remaining 'way in' gates by the ticket office. This led to the remaining 'way out' gates quickly becoming blocked by customers waiting to enter the station, whilst there were three underused 'way in' gates by the ticket office.

The trial also highlighted that there always needs to be an adequate number of 'way out' gates to cope with sudden surges of passengers wishing to leave the station, as each train arrives and passengers disembark at once.

As a result of this trial, LU believes the current arrangements offer the most practical solution and so there are no plans to alter the direction of the gates or passenger flows within the station.

LU would be happy to meet with you at the station to explain the position in more detail if that would be helpful. *