Equipment failures: Shepherds Bush area

MQT on 2008-11-12
Session date: 
November 12, 2008
Question By: 
Caroline Pidgeon
Liberal Democrats
Asked Of: 
The Mayor


What action is being taken to deal with the string of equipment failures reported in the area of the new Westfield Shopping Centre, including safety technology and a lift not working at Wood Lane Tube station; one of the new escalators at the revamped Shepherds Bush Tube station failing in the rush hour; and a line screens used by Tube drivers to ensure it is safe to close train doors not working at Wood Lane station on the Hammersmith and City line?


Answer for Equipment failures: Shepherds Bush area

Answer for Equipment failures: Shepherds Bush area

Answered By: 
The Mayor

Your question exaggerates the issues at these two stations. Any complex asset, particularly when newly installed, can be subject to bedding in and this has happened on a small number of occasions at Shepherd's Bush station. All problems were dealt with quickly and London Underground will ensure we continue to respond rapidly to restore services should any further failures occur. The commissioning of one of four lifts at Wood Lane station was delayed but is expected to happen shortly. The station has three other lifts so step-free access to platforms has been maintained. There is no safety issue with train dispatch at Wood Lane. Station staff are deployed on both platforms to assist with train dispatch, which is normal procedure where there are either no screens or screens are not working. The Shepherd's Bush area is now one of the best connected in London with a new Tube and a new rail station and high-frequency bus services, so there are good alternatives on the rare occasions when a station has to close.