Let me bring in a station other than Earls Court. Putney Bridge - which you and I had a discussion about three or four years ago - and at that time you interceded, after my request, with the station manager, and the volume level was turned down, but that was on the old system. I had a grateful resident thanking you and me for having dealt with the matter, which you did under your Noise Strategy by the way. Subsequently there has been refurbishment there and the new sound system has gone in, and he is back on the case again. He took a transcript down - which I will not quote you verbatim, that would not be right - from the station manager who had a telephone conversation with him, and the station manager there admitted that even the staff there are finding the announcements unbearably loud on occasion, and he said he is unable to turn the volume down at his station, and that is the problem. Even some of the staff are beginning to worry about the level of volume.
How many examples do I need to bring? There was another promise that you would limit any announcements, apart from emergency announcements, at Earls Court between 9 pm and 7.30 am. That is regularly broken. Still. It is not any good them ringing the next morning and saying to the station manager, `You have done it again' because it is too late, they have had their sleep ruined. It is not working. There is no line of command from you, through Tim O'Toole, to the station manager in question. Equally, this new system does not seem to have a volume control. At Putney Bridge they cannot turn down the volume.