Noise at Earls Court

Meeting: 
MQT on 2007-05-23
Session date: 
May 23, 2007
Reference: 
2007/1151
Question By: 
Angie Bray
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor

Question

Following the noise abatement order issued by the Royal Borough of Kensington and Chelsea, what measures will you be undertaking to finally reduce the noise nuisance this station so obviously causes, despite the consistent and prolonged obfuscation from TfL? Ever since your visit to the station with Tim O'Toole, and repeated assurances that the problem has been solved, my office and the local Council are still receiving complaints. Despite your assurance given to me as far back as July 2005 that there would be no PA announcements between 9pm and 7.30am, my constituents report that this order has been flouted regularly. When are you going to deal with this, and why has it taken nearly two years?

Answer

Answer for Noise at Earls Court

Answer for Noise at Earls Court

Answered By: 
The Mayor

London Underground (LU) has to balance their responsibility to keep passengers safe and informed with their responsibility to be a good neighbour. This is not always easy, particularly at Earl's Court where the station is virtually surrounded by residential housing.LU has installed a new PA system and made a number of changes to procedure in order to reduce the impact on neighbours. At the most recent meeting with residents on this matter it was agreed that the situation had indeed improved.Since that time London Underground has reviewed the type and frequency of messages that are broadcast at stations and has developed a new set of guidelines for staff when making announcements. These new guidelines are aimed at reducing the number of routine messages broadcast and thus the impact on people who live near LU stations.To reduce the effect on local residents LU has introduced an arrangement at Earl's Court Station which prevents routine PA announcements between the hours of 2100 and 0700 (not 0730 as stated) but of course allows announcements necessary to ensure customer and staff safety and security. This is very important for Earl's Court which is a busy interchange station located close to major events venues and football grounds. If LU is required not to make these announcements the station would have to close regularly to ensure customer and staff safety.If the station must be closed regularly as a result of the Borough's action, local residents will face the inconvenience and disruption of large groups of passengers forced onto their streets. This will make the local situation far worse.With regard to the Abatement Notice, LU has lodged an appeal against it on multiple grounds. LU hopes to reach agreement after dialogue with RBKC. Since we met with Tim O'Toole at Earl's Court, the modernisation programme introduced temporary works and scaffolding that further complicates the issue and the running of the station.