Noise on Trains

Meeting: 
MQT on 2007-05-23
Session date: 
May 23, 2007
Reference: 
2007/1141
Question By: 
Angie Bray
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor

Question

Can you provide the results of any passenger surveys undertaken by TfL into attitudes towards pre-recorded announcements on trains at and after every stop?

Answer

Answer for Noise on Trains

Answer for Noise on Trains

Answered By: 
The Mayor

London Underground is committed to providing trains with pre-recorded announcements at and after every stop. This is in order to provide an inclusive service to all our customers, particularly those with visual impairments and those that are unfamiliar with the Underground network. Our train announcement standards are designed to deliver a service that, as far as possible, complies with the Rail Vehicle Accessibility Regulations.Any reduction in the type or frequency of train announcements would mean LU would not provide a fully inclusive service.LU has not conducted research which specifically measures attitudes towards pre-recorded announcements on trains at and after every stop and there are no current plans to do so. However LU knows from research carried out over many years that customers value regular information.