Street Faults

MQT on 2007-05-23
Session date: 
May 23, 2007
Question By: 
Andrew Pelling
GLA Conservatives
Asked Of: 
The Mayor


When a member of the public reports a street fault through the TfL website, what is the average time it takes to investigate the report and act upon it?


Answer for Street Faults

Answer for Street Faults

Answered By: 
The Mayor

TfL's new contracts with Highway Maintenance Work Contractors set out specific service level agreements which contractors are obliged to abide by. These are as follows: ·Emergency (1 hour response and resolution) .This refers to anything fault that could result in serious injury or fatality for anyone travelling on the Transport for London Road Network, for example an electrical fault, or missing inspection cover that may cause a pedestrian to fall. ·Cat 1 (to be made safe within 24 hours, with a permanent repair within 28 days). This might include a pot hole or trip hazard, but where the likelihood of a fall is less.There is a further sub-category, where the risk to pedestrians in each case diminishes. ·Cat 2H (to be made safe within 7 day, with a permanent repair within 28 days). ·Cat 2M (to be made safe within 28 days) ·Cat 2L (to be permanently repaired when the contractor is next undertaking works on this section of the highway)