Lost Oyster Cards

Meeting: 
MQT on 2007-05-23
Session date: 
May 23, 2007
Reference: 
2007/0929
Question By: 
Jennette Arnold OBE
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Further to question number 1131/2006, the situation remains that season ticket holders who lose their Oyster Cards have to pay again for their travel while they wait for a replacement card to arrive. Can you tell me what the launch date is for "Associate Replacement Cards" that will allow people to get immediate replacements for lost Oyster Cards?

Answer

Answer for Lost Oyster Cards

Answer for Lost Oyster Cards

Answered By: 
The Mayor

Associate Replacement Oyster cards can be obtained within 24 hours of loss or theft. They are available to adult Travelcard season and Pay As You Go customers if their Oyster card is lost or stolen.