Code Red Calls

Meeting: 
MQT on 2007-01-30
Session date: 
January 30, 2007
Reference: 
2007/0278
Question By: 
Roger Evans
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor

Question

How many 'code red' calls were logged during the months of December 2006 and January 2007?

Answer

Answer for Code Red Calls

Answer for Code Red Calls

Answered By: 
The Mayor

For the month of December 2006, there were 12,483 'Code Red' calls reported to TfL. Of these, 47% were categorised as related to Anti-Social Behaviour, 40% related to Congestion, 7% Bus Operation and 6% Safety.For the month of January 2007 (up to and including the 21st), there were 9,190 'Code Red' call reported to TfL. Of these, 51% were categorised Anti-Social Behaviour, 35% Congestion, 7% Bus Operation and 7% Safety.A 'Code Red' is a call from a driver of a bus to London's 24 hour bus control centre (CentreComm). Code red calls can be made for a variety of reasons, including toreport incidents of congestion, mechanical problems or anti-social behaviour. Many 'Code Reds' report the need for a diversion, badly parked cars and traffic accidents. Disturbances are also reported and can range from a disagreement over folding a child's buggy; to noisy school children; to more serious incidents. It is important to note that 'Code Red' calls are not the same as reported crimes on buses becasue TfL actively encourages drivers to report all incidents through the Code Red system to allow for informed decisions to be made about the deployment of resources to the transport network across London.