Tube Excess Waiting Times

MQT on 2007-01-30
Session date: 
January 30, 2007
Question By: 
Geoff Pope
Liberal Democrats
Asked Of: 
The Mayor


What were the average Excess Waiting Times for each Underground line for each month of 2005 and 2006 ?


Answer for Tube Excess Waiting Times

Answer for Tube Excess Waiting Times

Answered By: 
The Mayor

London Underground (LU) compiles its performance statistics on a 4-week period rather than calendar months. Accordingly, please Appendix G for a breakdown of average excess platform waiting times per line and per period over the past two complete years - 2004/05 and 2005/06, and for this year (2006/07) to date. These results show the additional time that a customer waits, on average, for a train compared with a perfect service run exactly to schedule. It includes the effect of customers not being able to board the first train.The figures show that overall, train service reliability was stable between 2004/05 and 2005/06 despite the disruption caused by the July 7th terrorist attacks. In 2006/07 so far, the trend has been increasing slightly, due partly to the impact of a number of infrastructure failures for which TfL have taken the infracos to task. However the sharp rise in passenger demand over the last few periods, with passenger numbers at record levels, has also inevitably had an impact on a network already operating, effectively, at capacity. TfL is investing billions of pounds in the Tube system to address this.The relatively high excess wait figure on the Circle and Hammersmith & City lines reflects the vulnerability of the Circle line in particular to the effects of delays on other lines with which it shares all its route.