Morrison Construction

Meeting: 
MQT on 2007-01-30
Session date: 
January 30, 2007
Reference: 
2007/0097
Question By: 
Geoff Pope
Organisation: 
Liberal Democrats
Asked Of: 
The Mayor

Question

How many complaints have TfL received in relation to works carried out by Morrison Construction since the beginning of 2004?

Answer

Answer for Morrison Construction

Answer for Morrison Construction

Answered By: 
The Mayor

TfL Surface Transport Customer Services records all complaints about street issues on a database. This will include complaints from residents about contractors working on highway schemes and these complaints are followed up as a matter of course. Given the general nature of this database the problem is recorded rather than the contractor concerned. It is often the case that members of the public do not identify the specific contractor when making a complaint.However, all these complaints are then deal with by the appropriate part of TfL who will investigate the issues and deal with the contractor accordingly.