Lost Customer Hours

MQT on 2007-01-30
Session date: 
January 30, 2007
Question By: 
Darren Johnson
City Hall Greens
Asked Of: 
The Mayor


What proportion of the Lost Customer Hours allowed for under the closures regime has Metronet and Tubelines used at this stage of their seven and half year contract? What happens if the Infracos use all their allowance before the work is completed?"


Answer for Lost Customer Hours

Answer for Lost Customer Hours

Answered By: 
The Mayor

The PPP Contracts provide separate allowances for Lift & Escalator closures and minor closures. The Infracos have currently used the following percentages of their allowances for the first contract period:

Tube Lines L&E Closures 6.3% Minor Closures 42.6%

Metronet BCV L&E Closures 57.4% Minor Closures 41.7%

Metronet SSL L&E Closures 80.8% Minor Closures 57.0%

In the event that the Infracos require additional allowances they can approach LU to `buy' them at a cost that reflects the customer disbenefit caused by such closures.