Dial A Ride Service

Meeting: 
MQT on 2007-01-30
Session date: 
January 30, 2007
Reference: 
2007/0009
Question By: 
Valerie Shawcross
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Do you agree that the telephone number used for bookings for Dial-A-Ride should be a freephone one and not the current number,which costs passengers a fee if kept waiting. These passengers are predominantly elderly and low-income people and the cost of calls can be a considerable factor?

Answer

Answer for Dial A Ride Service

Answer for Dial A Ride Service

Answered By: 
The Mayor

TfL is looking at moving away from the 0845 number, which is charged at standard local rate, to a London 020 number which would offer benefits to mobile phone users and those with inclusive call privileges through their telephone suppliers. However, there are no plans to offer a freephone number due to the costs involved.