Cashless Buses

Meeting: 
MQT on 2006-11-15
Session date: 
November 15, 2006
Reference: 
2006/2637
Question By: 
Andrew Pelling
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor

Question

In answer 2177/2005 you stated that potentially vulnerable passengers would not be left stranded if they cannot pay for their fare under any future cashless bus system and that procedures to deal with this situation were being devised. Have those procedures been devised, what do they determine and has there been any reported examples under the current system of potentially vulnerable individuals being refused travel because they couldn't pay despite the existing policy?

Answer

Answer for Cashless Buses

Answer for Cashless Buses

Answered By: 
The Mayor

There has been no decision to introduce a cashless bus network, and operating procedures remain in development. It is already TfL policy not to leave vulnerable passengers stranded (as explained in answer to 2177/2006), and indeed this policy is already in action in TfL's central London Pay Before You Board zone. If a vulnerable passenger is unable to pay their fare, the driver would take their address details so that the fare could be paid at a later date. Any complaints TfL receives about the conduct of bus drivers are actioned with the operator as appropriate.