Train Operating Companies and Oyster Cards

Meeting: 
MQT on 2006-11-18
Session date: 
November 18, 2006
Reference: 
2006/2253
Question By: 
Joanne McCartney
Organisation: 
Labour Group
Asked Of: 
The Mayor

Question

Is the Mayor aware of the problem that Oystercard users face when trying to use their cards on some parts of the overground network, including facing accusations of fare dodging, penalties and delays due to the myriad of different terms and conditions of travel that are operated by of the various train operating companies. Given this confusing situation and the slow take up by some of the companies of the generous assistance and equipment already provided by the Mayor and TFL, can the Mayor (1) Provide the Assembly with a monthly progress report on the full introduction of the Oyster Card system to all parts of London Rail Network (2) Introduce a performance league table to show consumers the level of availability and progress on the introduction of Oyster cards by each train operators on each route. (3) Begin an information campaign on the TFL network to alert Londoners to the problem and to promote the work already done by the Mayor and TFL to assist the train operators (4) And, introduces a name & shame policy for the worst TOC's in the hope to raise standards and improve customer choice.

Answer

Answer for Train Operating Companies and Oyster Cards

Answer for Train Operating Companies and Oyster Cards

Answered By: 
The Mayor

The contract managed by TfL for the North London Railways requires Oyster PAYG to operate throughout the franchise and the Department for Transport have recently mandated acceptance of Oyster PAYG on the Southwestern franchise when the new franchise starts in 2009. However, none of the TOC's have taken up this offer to convert to Oyster PAYG. The list of those to name and shame is therefore very long. I would be happy to update you when any progress is made, but in the meantime I will continue to push the TOC's to adopt Oyster for the benefit of their passengers.