Bus Tickets

Plenary on 2006-12-06
Session date: 
December 6, 2006
Question By: 
Peter Hulme Cross
One London Party
Asked Of: 
Peter Hendy (Commissioner, Transport for London)


Are you satisfied with the working of the ticket machines at bus stops?


Answer for Bus Tickets

Answer for Bus Tickets

Answered By: 
Peter Hendy (Commissioner, Transport for London)

Overall, the machines were in service for 99.5% of the time that they were scheduled to be available to sell tickets. This is a high level of availability and I am satisfied these machines are doing a good job in difficult circumstances.

In October of this year, 58% of the failures reported with ticket machines were due to attempts to steal cash, and a further 15% were due to failures in the coin mechanism that could have been caused by attempted thefts. Machines went out of service on 3,181 occasions in the month; the contractor has a target to deal with all faults within 1 hour of being reported, and this was achieved in 95.2% of cases.

The week commencing 19 November 2006, the contractor completed a programme to upgrade all coin mechanisms, to counter certain types of theft and automatically report faults. Paradoxically, this has increased the number of faults reported, but is reducing the downtime and inconvenience to customers since a technician is dispatched as soon as the automatic fault report is received, rather than waiting for a user to find that a machine is not working and report it. This is the latest in a series of upgrades to counter new theft techniques, and work in this area will continue.

Both Borough and TOCU police run exercises to deal with the thieves, who are also involved in other types of street crime.