Unique ID numbers on TFL Street Furniture

Meeting: 
Plenary on 2006-12-06
Session date: 
December 6, 2006
Reference: 
2006/0509
Question By: 
Joanne McCartney
Organisation: 
Labour Group
Asked Of: 
Peter Hendy (Commissioner, Transport for London)

Question

Would you agree that it would make very good sense if TfL followed the same policy as Haringey and other Boroughs and introduced unique ID numbers on all its street-lighting columns and other street furniture? Can you ensure that these ID tags clearly advised people how to report faults? In the interim, do you have any plans to establish a link officer for boroughs to contact to exchange information and resolve ownership issues?

Answer

Answer for Unique ID numbers on TFL Street Furniture

Answer for Unique ID numbers on TFL Street Furniture

Answered By: 
Peter Hendy (Commissioner, Transport for London)

Each street-lighting column has a unique identifier which is registered on our asset inventory system, although we have no immediate plans to display these numbers on the columns.

It is not necessary for a member of the public to quote a reference or ID number to TfL when reporting a `street fault', only a location is needed. Our Call Centre staff are trained to ask appropriate questions of customers, to ensure the correct piece of street furniture is identified.

We already have good working relationships with the boroughs, and certainly borough officers should know who to approach to exchange information or resolve issues. As mentioned in my response to question 508, the public can report urgent street faults on 0845 305 1234, or over the TfL website at http://streetfaults.tfl.gov.uk/.