Facilities/maintenance of aids at crossings for the blind/partially sighted

Plenary on 2006-12-06
Session date: 
December 6, 2006
Question By: 
Joanne McCartney
Labour Group
Asked Of: 
Peter Hendy (Commissioner, Transport for London)


Can you outline TfL's policy with regards to assistance offered to those with visual impairment in it's street management, Including: 1. Details of the visual, audible and tactile assistance offered by TfL at its crossings. 2. Information in regard to the advisory support that TfL receive in preparing policy and procedures from the various experts and advisory/support groups with expertise in this area. 3. Provide details of the assistance offered at each of the crossings maintained by TfL throughout London and the advice and assistance offered to boroughs. 4. Information as to the maintenance routine and checks done to maintain the upkeep of those aids, together with the frequency of those checks. 5. Advice and contact details for the public on how to report faults or repair issues, as well as make requests for or suggestions for improvements.


Answer for Facilities/maintenance of aids at crossings for the blind/partially sighted

Answer for Facilities/maintenance of aids at crossings for the blind/partially sighted

Answered By: 
Peter Hendy (Commissioner, Transport for London)

1. TfL works to the Audit Commission's standards for improving signalised pedestrian crossings. At new (or upgraded) crossings, the facilities include tactile paving, dropped kerbs, tactile cones and audible signals (where appropriate). 2. TfL consults and works with experts, using the DfT guidance 'Inclusive Mobility', for improvement to work towards an accessible environment for all pedestrians. TfL also receives advice from the Walking Advisory Panel, whose members include the London Access Forum. TfL undertakes research within this field, to ensure current policies best suit the users, and to identify what needs to be done to improve the environment for users. 3. Advice is provided via the Audit Commission's standards and updates, and also from Department for Transport guidance. TfL provide funding to enable improvements that would benefit blind or partially sighted pedestrians to be made. The boroughs can apply for funding via the LIP (Local Implementation Plan) process, and would contact the Audit Commission direct for advice. 4. In addition to the re-surveying work described above, the inspection frequency for signal controlled junctions and crossings is the same as for the rest of the network. As pedestrian crossings by definition are likely to be in areas of heavy footfall, inspection is generally carried out weekly. 5. The public can report urgent street faults on 0845 305 1234, or over the TfL website at http://streetfaults.tfl.gov.uk/. Both channels can also be used for people to ask questions or make suggestions to TfL Surface Transport Customer Services.