Dial-a-Ride Systems

Plenary on 2006-12-06
Session date: 
December 6, 2006
Question By: 
Murad Qureshi
Labour Group
Asked Of: 
Peter Hendy (Commissioner, Transport for London)


Has the implementation of the scheduling and booking system for Dial a Ride been successful in reducing the refusal rate?


Answer for Dial-a-Ride Systems

Answer for Dial-a-Ride Systems

Answered By: 
Peter Hendy (Commissioner, Transport for London)

Implementation of the new scheduling and booking system is not yet complete across London, so it is difficult to evaluate its full impact at this point. The new scheduling and booking system will be implemented in the Central London operating area in December 2006 and full implementation across London is expected by October 2007. At that point a more accurate assessment of the efficiency gains achieved will be possible.

In the two operating areas covering South and West London where the new system is on-line, the service has seen a modest reduction in the refusal rate: from 8.6% in the 6 months prior to implementation to 8.2% in the 6 months since.

Further improvement is anticipated as a result of action to increase the existing pool of Dial-a-Ride drivers.

Dial-a-Ride provided over 94,000 journeys last year and makes every effort to accommodate all requests it receives. Scheduling efficiency is only one factor in determining how many requests can be accommodated: available resources in the form of vehicles and drivers are also significant factors.