Fully Accessible Public Transport

Plenary on 2006-12-06
Session date: 
December 6, 2006
Question By: 
Murad Qureshi
Labour Group
Asked Of: 
Peter Hendy (Commissioner, Transport for London)


What is being done to make all public transport in London fully accessible?


Answer for Fully Accessible Public Transport

Answer for Fully Accessible Public Transport

Answered By: 
Peter Hendy (Commissioner, Transport for London)

TfL is determined to improve transport services through the removal of adverse barriers. These significant barriers relate to the availability, acceptability and affordability of transport. TfL is delivering a number of activities which will remove reduce physical, attitudinal and communication barriers when accessing transport - alongside actions to improve safety and affordability. These actions include: · Progress the LU step free programme to achieve 25 per cent of step free stations by 2010, with further improvements to access such as audible and visual announcements and continue to reduce the barrier of the step between the platform and tube trains where practicable. More visible help points and accessible toilets at step free stations where they exist, and help points with induction loops at rail stations. More visual information - both on the platform and on trains. · 200 additional BTP officers are employed to work on the LU network, giving a visible presence and reassurance to all customers that LU is committed to addressing antisocial behaviour. All stations, when modernised or refurbished, will have comprehensive CCTV coverage.· Progress the designs of major interchange projects to remove access barriers e.g. at Stratford Regional Station. · Continue to improve passenger facilities at bus stops to achieve bus stops that are low floor with additional bus shelters with seating and lighting and upgrading or the replacement of bus shelters. · Continue the programme of work to provide visual and audio 'next stop' announcements on buses by 2009 and audio announcements added to Countdown signs on streets by 2012.· Roads - dropped kerbs with tactile surfaces included in local town centre improvements with a target for 06/07 of 78% of crossings to BV165 standards (incorporating tactile rotating cones) on borough roads and 71% on TLRN roads.· The over ground rail network also has an extra 89 Police Officers and DLR is undertaking a research-based programme to remove the known barriers to using the railway. This includes improving walkways to DLR stations, improving station environments and making train staff more visible. · Work continues on the accessibility of TfL communications with a steady increase in the amount of customer service information products which meet customers' needs by being available in alternative formats and languages.· Build upon the progress made by the introduction of London Dial-a-Ride Travel Assistance Project during 2005/06. The project aims to give disabled Londoners the information and confidence they need to make use of accessible public transport, whether on its own or using Dial-a-Ride or Taxicard to provide a door to door service. TfL will also continue to update the Dial-a-Ride fleet and to increase the number of people using these services (06/07) to 50% and raise customer satisfaction levels in this area.· Taxi & PHV Training: The PCO has worked with `Go Skills' to produce a disability awareness DVD for taxi and private hire drivers. It is being shown to all new taxi drivers upon the issue of their badge and licence. · TfL is also implementing the Door 2 Door Programme to improve transport services for customers who experience access barriers when using mainstream public transport.· With regards to young people, under 16's have been offered free fares on buses and trams, and this will also apply to all 16-17 year olds living in London and in full time education. Students 18 plus, receive 30% discount off adult rate Travel cards.· Since 23rd October 2006, Group Equality and Inclusion have established an Independent Disability Advisory Group (IDAG) to effectively act as a `critical friend' to ensure TfL delivers the commitment to disability equality.