Volvo Buses - Chepstow Road W2

Plenary on 2006-03-15
Session date: 
March 15, 2006
Question By: 
Angie Bray
GLA Conservatives
Asked Of: 
Peter Hendy (Commissioner, Transport for London)


There is a long-standing problem for local residents along Chepstow Road W2, caused by noise and vibration from Volvo buses used on the local bus routes.

Throughout the investigation of complaints from my constituents, Volvo have been consistently more forthcoming with information relating to faults with the buses, which have been causing the excessive vibration.

Can Mr Hendy explain why Transport for London appear to be stonewalling on this issue, and why my constituents have to rely on Volvo to furnish information in support for their complaints? Transport for London deny that the buses are noisy and are not functioning normally and do not acknowledge their responsibility for the inconvenience and distress that is being caused by their buses.


Answer for Volvo Buses - Chepstow Road W2

Answer for Volvo Buses - Chepstow Road W2

Answered By: 
Peter Hendy (Commissioner, Transport for London)

It was a question you asked in some detail. There are various issues there. We have been in quite a lot of correspondence with the constituents and there are various different issues, which you are mixing up together rather. There is clearly an issue about vibration with these vehicles. It is not necessarily the case that it is translated into noise and neither is it the case that the vehicles are necessarily illegal to run or outside the Road Vehicles (Construction and Use) Regulations. However, there is a problem with vibration in the buses themselves. It is probably exacerbated by the road condition and, so far as I understand, the operator and the manufacturer of the vehicles are taking some steps to remedy it.

It is quite hard technically to get to the bottom of some of these issues. I think that both the operator and the manufacturer have corresponded directly with one or more of your constituents. Not only can I not stop them doing that, but hopefully what they are saying is both helpful and mutually accurate. We are undertaking a re- investigation of the legal drive-by noise levels because if there is any suggestion that they are outside the legal envelope, obviously we will do something about it. So far, we have not found any evidence that they are outside the legal envelope, but there is a technical issue with vibration that the manufacturers need to resolve.