Bus Stops and Bus Stands

MQT on 2005-04-16
Session date: 
April 16, 2005
Question By: 
Roger Evans
GLA Conservatives
Asked Of: 
The Mayor


For the last year, could the Mayor confirm:

a)The procedure TfL go through for siting a new bus stop or re-siting a bus stop? b)How many bus stops have been added, re-sited or removed in the last year? c)How many residents were consulted on the siting, re-siting or removal of bus stops? d)How many complaints were received by TfL over the siting, re-siting or removal of bus stops in 2004/5? e)How many bus stops were moved less than 100 yards, why and how much did this cost? f)How many incidents of graffiti or criminal damage (e.g. breaking of glass) occurred to London bus stops/shelters? g)How long on average does it take to repair such damage? h)How much did it cost to repair bus stops/shelters and to remove graffiti from those stops/shelters and to remove graffiti from those stops/shelters


Answer for Bus Stops and Bus Stands

Answer for Bus Stops and Bus Stands

Answered By: 
The Mayor

a) Before siting or re-siting a bus stop, TfL seeks the agreement of the local authority and the police traffic division. b) Just over 450 stops were installed, re-sited or removed in the year to the end of February 2005. There are around 18,000 bus stops in London and around 13,000 shelters. c) If the installation or re-siting of a stop involves a passenger shelter (which will be, on average, in around two-thirds of cases), TfL writes to the residents and/or businesses directly affected, offering the opportunity for comment. Hitherto, TfL has not consulted residents directly where no shelter is involved; although this situation is currently under review. However, if, as is often the case, the change involves revisions to waiting and loading restrictions such as bus stop clearways, these would be subject to local consultation by the highway authority. Finally, if a shelter is involved which carries commercial advertising, this is subject to planning controls which would be consulted upon by the local planning authority. d) During the financial year 2004/05, TfL Surface Transport received 2119 letters, emails or telephone calls specifically about the siting, re-siting or removal of bus stops. e) It is not possible to extract information on the extent of individual stop move from the data held by TfL. It is reasonable to assume, however, that the great majority of moves are of less than 100 yards. There is a wide variety of reasons why a stop may be moved: to improve accessibility; to accommodate highway changes (including bus priority measures, pedestrian improvements etc.); to accommodate new types of bus; or to meet changing patterns of demand such as would arise from new housing or retail development. The annual cost of bus stop and shelter moves is around £600,000. f) Graffiti is an issue of great importance to TfL's passengers and to the wider community. As such, TfL is investing in improvements in its ability to tackle it; in particular, it is in the process of expanding its team of specialist graffiti-removal operatives. This is a team of specially-equipped and trained contractors who are able to respond to 'emergency' calls to remove offensive or extensive graffiti and, when not doing so, attend to areas known to be graffiti hot-spots. The team has the capacity to carry out up to 20,000 cleaning jobs per year, and will cost in the region of £300,000 per year. g) The target is to remove offensive or extensive graffiti within 24 hours of it being reported; in reality, faster response times are achievable. h) With repairs, it is impossible to separate the effects of criminal damage from those of accidental damage and other causes. In total, some 8,000 repair jobs are carried out in a year, at a total cost of some £1.4 million. The target for replacement of broken glazing is within 3 days of it being reported; this is currently being achieved in 98 ' 99% of cases.