111 bus service

Plenary on 2004-01-14
Session date: 
January 14, 2004
Question By: 
Tony Arbour
GLA Conservatives
Asked Of: 
Ken Livingstone


The 111 bus service is regarded by passengers as unreliable, what action is TfL taking to rectify this problem? .


Answer for 111 bus service

Answer for 111 bus service

Answered By: 
Ken Livingstone

In May 2003 a new Quality Incentive Contact was awarded to London United to operate this route, which specified increased frequencies at all times. Under this contract, poor performance, within the control of the operator, carries a financial penalty. Good performance is rewarded through a graduated payment scheme. London Buses has continued to monitor the service, and has found it to generally meet the expected performance standards. For example, the average time passengers wait in excess of that timetabled was 1.49 minutes in Quarter 3 2002. This dropped to 1.38 minutes in Quarter 3 2003. The target is 1.5 minutes. If there are any specific examples of long waits, however, London Buses Customer Services would be happy to investigate. .