In January 2003, a new Quality Incentive Contract was awarded to Tellings Golden Miller to operate this route, which specified increased frequencies at all times. Under this contract, poor performance, within the control of the operator, carries a financial penalty. Good performance is rewarded through a graduated payment scheme. London Buses has continued to monitor the service, and has found it to generally meet the expected performance standards. For example, the average time passengers wait in excess of that timetabled was 1.21 minutes in Quarter 3 2002, and was also 1.21 minutes in Quarter 3 2003. The target waiting time is 1.3 minutes. If there are any specific examples of long waits, however, London Buses Customer Services would be happy to investigate. .