Overground Rail

Plenary on 2004-01-14
Session date: 
January 14, 2004
Question By: 
Roger Evans
GLA Conservatives
Asked Of: 
Ken Livingstone


What measures can be taken to offer correct and consistent information to overground suburban rail passengers in London in order to avoid confusion regarding train destinations and platform changes? .


Answer for Overground Rail

Answer for Overground Rail

Answered By: 
Ken Livingstone

The installation of real time customer information systems (CIS) is taking place, albeit gradually, over most of London's suburban rail network. Much of South London's rail network is now covered by such systems, the latest being installed on South West Trains in 2003. TfL London Rail is currently in discussion with the principal train operator in North London to assist with investment for real-time CIS later this year. Whilst these systems are automatically and centrally controlled, it is also TfL policy to encourage train operators to provide staff at stations for a greater part of the day to give Londoners reassurance as to their personal safety as well as to provide train running information when disruption occurs. .