Oyster Card Scheme

Plenary on 2004-01-14
Session date: 
January 14, 2004
Question By: 
Roger Evans
GLA Conservatives
Asked Of: 
Ken Livingstone


I understand that Oyster Cards cannot be purchased from overground railway stations as Network Rail is not participating in the scheme. Evidently, this means that if commuters who come to London on the overground network wish to use an Oyster Card, they must buy it at an underground station or another approved network rather than their local station. However, this begs the question of how Annual Season ticket holders who have bought their tickets from overground stations, who may now wish to convert a season ticket to being an oyster card, can go about doing this, as I understand that the ticket has to be exchanged at the outlet where it was originally purchased.


Answer for Oyster Card Scheme

Answer for Oyster Card Scheme

Answered By: 
Ken Livingstone

Oyster can be obtained at 37 mainline railway stations. These are joint stations where both London Underground, DLR/ Tramlink and train operating companies offer services. These stations are equipped to sell Oyster at TfL expense. For other stations within greater London, TfL's contractor, TranSys, offered to provide top-up equipment free of charge to train operating companies. This offer was not taken up by any train operating company.Exchange or refund against annual season tickets sold by train operating companies is a matter for each train operating company. It is our understanding that they require customers to seek refund or exchange at the station where the ticket was purchased. Customers may choose to get a refund and then buy a season ticket on Oyster from Transport for London. TfL and TranSys are now supporting efforts by the Rail Settlement Plan to develop specifications for a new generation of National Rail ticket issuing systems. These specifications would include an Oyster interface and should begin appearing in ticket offices in 2005. .