I am spending an inordinate amount of my time on Radio Shropshire, where one poor guy has received so many demands, never been to London - same old story. Even after selling his car, he continuously gets erroneous penalty notices. He is not alone; I know of a woman in Oxford. He was articulate and a lawyer and threatened legal action. She was a little old lady in Oxford - very vulnerable. It is unacceptable, both in terms of the aggravation and worry you give to vulnerable people and the time taken by almost anyone who tries to deal with this.
Where I totally agree with Len (Duvall) on the range of problems, there seems to be no real person dealing with those sorts of problems. You can never get an answer and it is really unfair to these people feeling they are going to be taken to court at any moment because they cannot deal with a human being who can say the same thing twice in a row, which according to Bob (Neill), they do not anyway, even if you did get the same person twice in a row. Can you assure me that within this contract this is dealt with? If it is not, can it be dealt with?