Can the Mayor explain why the young daughter of a constituent of mine was refused entry onto two buses because she could not pre-purchase a ticket due to the pre-pay machine being out of order? Instead she was told to walk to the next machine, which was also out of order. In the end the 13-year-old girl was forced to walk, on her own, to Euston Station, across several busy roads, to find a working ticket machine and catch a bus.
This is in direct contradiction to the answer (2097 / 2003 - Bus Protocols) you gave at the last Mayor's Question Time, when you stated that the protocol for passengers who board busses at central London bus stops where ticket machines are not working is that the driver will:
·Accept a valid ticket issued from any other nearby machine; if this is not possible, then ·Carry the passenger to the next stop, to buy a ticket there
Furthermore you stated that Drivers are instructed never to leave a child or other potentially vulnerable passenger stranded, and there are arrangements in these cases to allow payment to be made later. Why was this instruction ignored and are all drivers aware of this procedure?