Poor Bus driving

Meeting: 
MQT on 2003-11-19
Session date: 
November 19, 2003
Reference: 
2003/2046
Question By: 
Angie Bray
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor

Question

Thank you for your letter concerning the 272 bus and the parked vehicle in Emlyn Road. In the light of this and numerous other incidents reported over the last year, in which residents have noted the registration numbers of buses damaging cars in Emlyn Road, would you agree that the issue of driver training needs to be looked at with a view to improving standards?

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Answer

Answer for Poor Bus driving

Answer for Poor Bus driving

Answered By: 
The Mayor

London Buses have, as you know, commissioned a BTEC qualification specifically designed for bus driving in London. This is to improve the training of bus drivers (and so passengers' experience of travelling by bus) across the network. The qualification includes modules on enhanced driving skills. In addition London Buses regularly monitor driving standards, with covert monitoring conducted by the Driving Standards Agency, the results of which are actioned by the operators.In the case of route 272, London Buses have brought the complaints you mentioned to the attention of London United, who operate the route. Where information has been provided that would enable a driver to be identified, London United has confirmed to London Buses that appropriate action has been taken, which includes extra training where necessary. .