Free Bus Travel (Supplementary) [5]

Session date: 
September 18, 2002
Question By: 
Roger Evans
Organisation: 
GLA Conservatives
Asked Of: 
The Mayor

Question

We've got a target of 80% acceptable performance, which was reduced to 70% this quarter, after being at 80% all the time TfL have been running it. You're now speculating that you might reduce that figure further to 65%, I think that's what you've just said to us here. Can you just enlighten us about the way TfL make these decisions? Is it something that happened and that you've found out about in retrospect and you're defending or because safety in TfL is not important enough to be discussed about at board level? Or is it something that you and the TfL Board agreed to as a way of managing declining safety standards?

Supplementary To: 

Answer

Answer for Free Bus Travel (Supplementary) [5]

Answer for Free Bus Travel (Supplementary) [5]

Answered By: 
The Mayor

Safety is discussed at every board meeting and the Chair of the sub-committee concerned is David Hornby whose previous role 20 years ago was managing London Buses on behalf of the GLC. I was not consulted about this change; it's an operational decision by Peter Hendy and he would have consulted within TfL itself. I would simply point to one bit of data though, which I hope has been provided to Members. For the first time since we started recording customer satisfaction on the buses, people's experience on the buses in terms of reliability, speed and so on, is actually better than their anticipation. This is a complete turnaround. You might not have noticed it but Londoners out there have noticed an improving bus system.