When is a standard letter not a standard letter? I have a similar problem in my constituency as Elizabeth has, with an over-large bus going down a short, but narrow and difficult section of a route. When I raised it with you previously, Mayor, you kindly helped initiate a consultation. The consultation came back 4:1 in favour of re-routing and TfL have decided not to do the re-routing.
There are, I think, social reasons why but can I just point out to you that one of the things I found bizarre about the consultation is that TfL have counted in to the consultation standard letters which were sent in and signed, and they have counted out of the consultation standard postcards that were counted and signed. There is a problem of methodology and I was very pleased to hear you say that you think that TfL do need professional guidance, support and independent advice on consultation, because they clearly do.
One of the problems with that kind of behaviour is that it does breach the relationship and the trust between Transport for London and the community. I have no doubt in my mind of the goodwill and intention of the people who are running the bus services in London, but that sort of thing is a very bad message.
My question to you is: what do you do for the disappointed? For the majority of people who are disappointed in this case, we need fast action. When TfL sends a message back to the community that, "Oh yes, we see that the majority of you want X but you"re going to get Y', does it not behove Transport for London to try and find quickly alternative solutions to those problems?