New Year's Eve fireworks

New Year's Eve Frequently Asked Questions

Here are the most common questions people ask about London New Year’s Eve Fireworks.  

They are grouped by subject to help you find answers to specific questions. Use these quick links to find your answer faster:

Questions about ticketing

When do tickets go on sale?

This year, we’ll be releasing tickets in two phases. The main batch will go on sale in the autumn. We’ll then release a smaller batch of returns in early December.

So if you want to come – plan ahead!

How much do tickets cost?

£10 each (inclusive of postage, admin fees and VAT).

Why do I need a ticket? I went before without one . . .

We introduced ticketing in 2014. The event was attracting bigger and bigger crowds every year. It was decided ticketing was the best way to manage overcrowding and keep the event safe. It means everyone with a ticket gets a great view of the display.

In case you were wondering, we don’t make a profit from ticketing. In fact, every penny goes towards covering the cost of ticketing itself. Things like managing ticket sales and the extra security, road closures, barriers and more, needed to keep the event safe.

Our review of the 2014 and 2015 events found that ticketing has been a big success.  

Can I see the fireworks without a ticket?

No. The only way to guarantee seeing the fireworks is to buy a ticket. Anyone who says otherwise is telling porkies!

Are different types of tickets available?

Tickets are £10 and you can book up to four. If you buy the tickets, you must come to the event as you must prove your photo ID matches the name of the person printed on the tickets. If you're buying tickets as a gift for someone else, please see the question two below this one, 'Can I buy tickets for other people as a gift?'.

There are five different ticketed viewing areas – Blue, Red, White, Green and Pink, plus an Accessible Viewing Area. If you’re coming with friends, make sure you’re in the same viewing area. You won’t be able to move between areas on the night.

Important note: You won’t be allowed to cross bridges before or after the event. Think carefully about which viewing area will be best for you to travel to and from when buying your ticket. Stations will be very busy when the event ends. Choose the side of the river you want to be on afterwards to get home more easily. Otherwise, it might be a much longer walk!

  • BLUE AREA tickets cover the stretch of the Embankment from Westminster Bridge to Embankment Tube station. You must access this from the north side of the river (the side opposite the Coca-Cola London Eye). Entry is allowed from 8pm to 10:30pm.
  • RED AREA tickets cover the stretch of the Embankment from Embankment Tube station to Temple Tube Station. This can only be accessed from the north side of the Thames (the side opposite the Coca-Cola London Eye). Entry is allowed from 8pm to 10:30pm.
  • WHITE AREA tickets provide access to Westminster Bridge. This can only be reached via the south side of the river. Entry is allowed from 8pm to 10:30pm.
  • GREEN AREA tickets cover the area behind the Coca-Cola London Eye. This can only be reached via the south side of the river. Entry is allowed from 8pm to 10:30pm.
  • PINK AREA tickets cover Waterloo Bridge, accessed only from the south side of the river. Entry allowed from 8:30 to 10:30pm.
  • If you have access requirements, we have an Accessible Viewing Area. You should first book a ticket in another area. You can then register to swap to the accessible area. You won’t be able to transfer your ticket after the deadline on your ticket booking confirmation (late November). Find out more about access provision in all viewing areas.

All viewing areas will have a specific entry point. This will be printed on your ticket.

Remember, central London will be very busy on New Year’s Eve. There will be many changes in how the city and transport runs on the night. So plan ahead and leave plenty of time to get in.

How many tickets can I buy?

You can buy up to four tickets. For larger families, another adult in the family can buy extra tickets. Make sure you travel to the event as a group. The name of the person who made the booking is printed on all the tickets they bought. They will be required to show photo ID to enter the event. As this is a late night and crowded outdoor event, we advise you not to bring young children along.

More people want to come to the fireworks than we have room for. So we do all we can to ensure everyone has the same chance to get tickets on a first come, first served basis.

All ticket sales are monitored. We reserve the right to make null and void any tickets bought that break our terms and conditions. Please don’t buy from second sellers. Re-sold tickets will not be valid. We do not sell in bulk to the travel trade.

Can I buy tickets for other people as a gift?

Yes, you can. However, you’ll need to change the name on the ticket from yours to theirs, once you’ve had your ticket purchase confirmation. This can be done directly through See Tickets.

You can buy up to four tickets. The name you give us of the person going will be printed on all tickets of that group. They will be required to show photo ID to enter the event. This is part of the event’s terms and conditions.  

Is this event suitable for young children?

No. As a late night and crowded outdoor event, it’s best not to bring young children. Any under 16s should be accompanied by an adult. Everyone must have a ticket to get in.

Can I bring pets?

No, you shouldn’t bring pets to the event. Animals are afraid of fireworks. The large crowds mean the event isn’t suitable for animals. Only assistance dogs will be allowed.

Why does the main ticket buyer need to show photo ID to get into the event?

This is to help us with security and to stop ticket touts. More people want to come to the fireworks than we have room for. So we do all we can to ensure everyone has the same chance to get tickets on a first come, first served basis, and at face value (£10).

Only buy tickets direct from our official ticket provider, See Tickets. Second selling is against our terms and conditions. Any attempts to re-sell tickets will render them null and void (re-selling channels are strictly monitored).

The main ticket buyer will need to show photo ID at the entry gate to prove they bought their tickets legitimately. Tickets to London New Year’s Eve Fireworks are printed on paper, complete with holograms and other special features. You must have your ticket with you on the night as we will not accept emails or pictures (or anything else) as proof of ticket purchase.

What ID can I use to get into the event?

As the main ticket buyer, you must show photo ID that matches the name printed on your group’s tickets to get in.

The best forms of ID are a good quality photocopy of your passport or your photo driving licence. If you don’t have either, stewards on the entry gates will decide whether or not to accept your alternative photo ID.

When will I get my ticket?

Tickets to London New Year’s Eve Fireworks are printed on paper, complete with holograms and other special features. These, together with maps and information, including your entry gate, will be posted to you in December. You’ll get an email before, to let you know the tickets are on their way.

You may not get your ticket(s) until just before Christmas. If you haven’t got your tickets by 24 December, please contact See Tickets Customer Service to let them know (no later than two working days before the event).

UK calls: 0115 896 3048 or international calls: +44 115 896 3048

Don't worry if you’re travelling from abroad and won't be at your registered address. If you let See Tickets Customer Service know ahead of time, they can make other arrangements to get your tickets to you.

Remember, we’ll only accept genuine tickets and the main ticket buyer must be there with photo ID on the night. Email or other communications will not be accepted.

What if I buy or have a ticket, but can no longer come to the event?

The deadline to get a refund for tickets booked is now gone.

To make any changes to the name or any other information on the tickets, contact See Tickets immediately.  

 

Why are there specific entry times?

There are certain entry times to help everyone get into the viewing areas. Of course, central London’s going to be very busy on the night. With the crowds, road and bridge closures, and changes to transport routes, getting into the viewing areas will be slow. We’ll also be carrying out ID and security checks at all entry gates, so you must allow enough time to get through.

If you turn up after the time shown on your ticket, we can’t guarantee you’ll get in.

Can I come in after the specified entry times?

I’m afraid not. You must reach your entrance gate within the times specified. Otherwise, we can’t guarantee you’ll get in. Central London’s going to be very busy in and around the viewing areas, with queuing and bag searching too. There’ll also be changes to how the city and transport operates. That means it’s going to be harder to get around. Our advice is to allow much longer than you normally would.

If you have a ticket on the North bank (Blue and Red areas) or South bank (White and Green areas), you should arrive between 8pm and 10:30 pm. Pink tickets for Waterloo Bridge and White tickets for Westminster Bridge allow entry from 8:30 to 10:30pm. Access to both bridges is from the south side of the river only.

Remember to leave plenty of time for your journey. Check Transport for London and National Rail before you travel.

What can I expect from the night?

You can expect far more than just the fireworks. As soon as the gates open, we’ll be playing some sizzling sounds to build excitement. Then, around 9pm, our DJ will start spinning some great tracks to get you really in the party mood. We’ll count down to the fireworks from just before midnight. After Big Ben’s chimes, you’ll be dazzled by a 12-minute show of world-class pyrotechnics to a special soundtrack of the year’s top tunes. Our DJ won’t leave until you’ve gone, so stay around a while to beat the crowds before you head home.

Make sure you plan your journey home. There’ll be changes to transport on the night and many stations will be closed. You also won’t be able to cross the river above ground. That means you should buy a ticket on the same side of the river as your route home. We’ll have more detailed travel information nearer to the time.

Finally, remember to get to your ticketed viewing area by the entry times shown on your ticket.

Who can I contact if I have a problem with my tickets?

See Tickets is handling all sales. If you’ve got a question not answered by our FAQs, you can call their customer service 24 hours a day.

UK calls: 0115 896 3048 or international calls: +44 115 896 3048

What happens if my ticket doesn't arrive?

See Tickets will tell you as soon as your tickets are posted (early December). If your tickets haven’t arrived by 24 December, please contact See Tickets Customer Service (no later than two days before the event).

UK calls: 0115 896 3048 or international calls: +44 115 896 3048

Your ticket details are on your booking confirmation email.

What happens if I lose my ticket?

It is your responsibility to look after your ticket. If you lose your ticket, contact See Tickets Customer Service as soon as possible and no later than two working days before the event. A small admin fee may be charged for any replacements sent out.

UK calls: 0115 896 3048 or international calls: +44 115 896 3048

If people with tickets don’t turn up on the night, will others be able to get in?

No. You’ll only be allowed into the viewing area if you’ve bought a ticket through See Tickets.

Will tickets be available on the day / night?

No. There’ll be no tickets available at the event. If you don’t have a ticket, don’t try and come to the area.

If I want to leave the viewing area, does my ticket allow me back in?

No, I’m afraid there are no pass-outs. That means you won’t be allowed to leave and re-enter restricted viewing areas.

Residents and businesses within the ticketed areas will be given entry passes so they can get to their property or workplace.

How long will it take to leave the event after the fireworks finish?

With the amount of people at the event, it’ll take some time to leave. You should follow the signed walking routes to transport stations. Once there, remember that queues to local transport can take up to 90 minutes. That’s why we recommend you buy a ticket on the same side of the river as your way home. It might be quicker to walk to a station further away and start your journey there.

Remember, many transport services will not be running normal services on the night. They may also be subject to last minute closures if necessary. Read the advice on your ticketholder letter to help plan your journey.

Also check before you travel at Transport for London and National Rail for details on Christmas and New Year's Eve services. Industrial action may affect Southern Trains services. For full details please see Southern's strike information.

Will ticketed viewing areas have disabled access?

If you’re a ticket holder with access needs, you have two options. You can watch the fireworks from inside one of the main viewing areas (Blue, Red, White, Green and Pink). However, these areas aren’t suitable for people who can’t stand for a period of time as seating isn’t allowed in these areas. In that case, you’d be better off registering for the Accessible Viewing Area using a link that was sent to you when you booked your ticket.

The Accessible Viewing Area is south of the river on Albert Embankment, next to St Thomas' Hospital and opposite the Houses of Parliament. It’s also an alternative option for those needing vehicle drop offs, seating, or a less crowded place to watch - like older people or pregnant women.

You’ll need to book a ticket for one of the main viewing areas before you can register for the Accessible Viewing Area. Once you’ve booked, you need to tell See Tickets you want to move to the Accessible Viewing Area before 16 December so we can change your booking. You’ll need your ticket reference number to complete the Accessible Viewing Area registration form.

All tickets, including for the Accessible Viewing Area, are £10. Personal Assistance passes are available free of charge for all areas.

Read about access facilities in all viewing areas.

Planning your night

What can I take into the viewing areas, and what isn’t allowed?

You can bring in your own food and drink – including reasonable amounts of alcohol – but you mustn’t bring in any glass. You should carry everything you plan to drink yourself. Don’t carry for your whole group, or bring huge amounts, as your drinks may be confiscated.  

Selfie sticks are fine, but please use them sensibly. We don’t allow chairs or tables of any kind (except flat-bottomed shooting sticks to perch on).

You’ll be searched upon entry. Please only bring small bags and things you need to speed up the entry process.

You can’t bring any of the following:

  • glass bottles, flasks, drinking vessels or any other form of glass
  • any item which could be used as a weapon (including sharp or pointed objects, such as knives)
  • items with an open flame (for example, candles, barbeques, gas or paraffin lamps, sky lanterns, camp fires, and gas fires.)
  • fireworks (including sparklers)
  • laser pens or laser equipment
  • illegal substances

We reserve the right to remove any item that might cause danger, be a health and safety risk, isn’t suitable to be taken into an event, or is one the list of things not allowed into the ticketed area.

Anyone found with illegal substances or contraband goods will be removed from the viewing area and may be prosecuted. Any items found that may be used in an illegal or offensive manner will be taken away, regardless of whether or not the item itself is illegal. Your ticket will not be refunded if you are ejected from the viewing area.

Other than assistance dogs, animals are not allowed into the viewing areas.

This event is not recommended for small children.

Are there any Do’s and Don’ts regarding the event?

Do . . .

  • Bring your ticket with you on the night (email confirmations will not be accepted). All tickets are barcoded and personalised to you and will be scanned on entry. The person named on the ticket(s) must be present and show photo ID as proof
  • Expect very large crowds
  • Plan your journey to and from the fireworks. Remember you may need to take a different route home from the way you arrived. Allow plenty of time for your journey back and consider walking some of it. There’ll be long queues to get to nearby stations and special walking routes in place.
  • If you’re meeting up with other members of your group beforehand, choose quieter locations away from the entry gates
  • Report anything suspicious to police, stewards or Transport for London staff
  • Take care of your valuables, large crowds attract pickpockets
  • Drink plenty of water and go easy on the alcohol
  • Dress for the weather
  • Be prepared to stand for long periods of time (seats are not allowed in the viewing areas)
  • Notify the nearest steward if you are in need of medical assistance – they will direct you to one of the event’s first aid points. Event paramedics will be the swiftest to respond. Dial 999 only in the case of a serious emergency

Don’t . . .

  • Take glass into the event viewing areas
  • Bring too much alcohol. Any alcohol you carry should be for you only, not for your group. Otherwise it may be confiscated
  • Bring any fireworks (including sparklers) into the event viewing areas
  • Bring small children, buggies or prams into the event viewing areas
  • Bring chairs or tables into the event viewing areas
  • Bring any pets with you (except assistance dogs)

What do I need to take with me to get into the event?

To enter the viewing areas, you’ll need your printed tickets. Email confirmations won’t be accepted. You’ll also be sent a letter that explains where the entry gates are and the best way to get to there from public transport. This is different for each viewing area.

Remember to bring valid photo ID if you bought the ticket(s). Otherwise you / your group won’t be able to get in. If you booked tickets for others, your group should come together, as your ID will be needed for each ticket your name is printed on. Please don’t take big bags with you as this will slow down entry search. Bring only what you need.

Where do I enter the event?

You’ll be given an entry point. This is printed on your ticket(s). You’ll find all you need to know on the letter sent to you with the tickets. In case you missed it, everyone who buys a ticket will also be sent an email a couple of days before the event with this information.

My transport gets me to one side of the river, but my viewing area’s on the other. How can I get to the right side?

You should buy tickets for a viewing area on the same side of the river you want to come from / leave by. Think extra carefully about your journey home. There’ll be big crowds and changes to transport. That means you might have to walk further and for longer than you might think. Also, don’t forget, you can’t move from one ticketed area to another.

You won’t be able to walk across the river before or after the event. Westminster and Golden Jubilee bridges usually close from 2pm. Waterloo will close to pedestrians around 4pm, and to vehicles, including bicycles from about 7:30pm. That means you’ll need to use London Underground to travel from one side of the river to the other.

Plan your journey ahead as stations and lines will operate different services from usual.

I have access requirements - can I be dropped off by car?

Find out more about access facilities, including vehicle drop off, on the Accessible Viewing Area document. Drop off points will also be shown on the letter that will come with Accessible Viewing Area tickets.

If you have certain access needs, it’s best for you to be in the Accessible Viewing Area. There is no seating allowed in the other ticketed areas. It will also be very difficult to do a vehicle drop off outside of the Accessible Viewing Area because of the road closures in place on the night.

Event facilities

Will there be toilets?

Yes. There’ll be enough toilets for everyone on the night, including accessible toilets in each area. These will be signposted.

Are there disabled toilet facilities?

Yes, there are disabled facilities in each toilet block.

Will there be food and drinks stalls?

Yes, there’ll be food and drink available to buy on the night, both from stalls and from local cafes and restaurants. These will vary from viewing area to viewing area. You’ll only be able to buy alcohol from permanent licensed premises.

Can I bring my own food and drink (including alcohol)?

Yes, food and drink is allowed.

You can bring a reasonable amount of alcohol into the viewing areas. Remember, stewards will check how much alcohol each person brings in. Just bring alcohol for yourself, rather than on behalf of your group, or it might not be allowed in.

Don’t drink too much alcohol, and don’t bring any glass into the viewing areas. All drinks should be in cans or plastic bottles.

Is there a covered area if it rains?

No, there are no covered areas. Remember it is winter and the weather is changeable. Wrap up warm and be prepared for rain.

Is there first aid?

Yes. St John’s Ambulance will be at the event. Anyone needing medical help should go to a first aid point. Event stewards can show you to the nearest one. Do not call 999 unless your condition is life threatening.

Are there special meeting points within the ticketed area?

No, there will be signs and markers inside the viewing area, but not a special meeting point. Viewing areas will be very busy and you might not be able to get a signal on your mobile. That’s why you should come to the event in a group. It’s the best way to guarantee you’ll see the New Year in together.

Will there be Wi-Fi in the ticketed area?

No. There won’t be Wi-Fi in the ticketed area.

Travel and transport

What Tube stations should I use to get to the event?

You’ll get advice on travelling to the event in the letter sent with your tickets in December. In case you forget it, this information will also be emailed to you in the week after Christmas. You should follow this advice. Remember there’ll be changes to normal Tube and train services on the night with planned closures and diversions. There’ll also be many road closures, which will affect bus routes. To get home, you might have to use different routes, stations or station entrances with queueing systems in place. Stations may also have to close at short notice to stop overcrowding. Visit Transport for London and National Rail to find out more nearer the time.

Also, you won’t be able to cross the river on foot before or after the event, with bridges closing from 2pm.  

Will the event cause travel disruptions?

There’ll be changes to regular Tube and train services on the night, including many planned closures and diversions. Many roads will be closed too, which will affect bus routes. Be prepared to use different routes, stations or station entrances with queueing systems in place to get home. Also some stations may have to close at short notice to ensure public safety. Visit Transport for London and National Rail for more information.

Also remember you won’t be able to cross the river on foot before or after the event. Around 2pm, Westminster Bridge will close to pedestrians and Golden Jubilee Bridge around 4pm. Waterloo Bridge will also close to pedestrians around 4pm, and to all vehicles including bicycles from 7:30pm. Other bridges will be affected by road closures during the evening/night.

Will there be any transport closures?

Yes. Transport stations and services will run differently on New Year’s Eve. From December, you can find all you need to know about transport on the night at Transport for London and National Rail. Industrial action may affect Southern Trains services. For full details please see Southern's strike information.

Will there still be free transport on the night?

There will be free transport from 11:45pm until 4:30am.

Can I get a bus home from the event?

Central London bus services will be withdrawn from early afternoon on 31 December and moved to central London bus hubs. This is another reason why we recommend you choose a viewing area on the same side of the river as you need to leave from, because above ground central London river crossings won’t reopen until the next day and lengthy diversions will be in place. However, some services will remain suspended on New Year's Day for the annual parade. More information at Transport for London will be available nearer the time.

Can I get a taxi or minicab home from London New Year’s Eve?

Taxis (black cabs) and minicabs can’t come into central London where road closures are in place. If you plan to come to London by taxi,  tell the driver which side of the river you have tickets for. That will help them plan how to cross the river avoiding bridge closures if necessary.

You can also hail a taxi on the street outside the road closure area. If you’re using a minicab, please book with a TfL licensed minicab operator. Remember, only licensed taxis (black cabs) can pick up passengers on the street. It is illegal for a minicab driver to pick up customers without a booking.

Can I drive in central London on New Year's Eve?

Driving into central London on New Year’s Eve is a very bad idea. Roads will be closed between Oxford Street in the north to Lambeth Bridge in the south, and Blackfriars Bridge in the east to Vauxhall Bridge in the west. Vehicle access will be restricted from early afternoon until around 6am on New Year's Day. Some roads in central London will stay closed for the London New Year’s Day Parade - view our affected areas map for more information.

What time will the ticketed viewing areas be back to normal?

By 6am on New Year's Day. There’ll still be central London road closures for the New Year's Day Parade.

Security and safety

Who is managing security at the event?

We work closely with police, ambulance and fire services to ensure security at the event is as good as possible. We encourage people to be vigilant too.

On the night, event security will be managed by trained stewards working with the Met Police, British Transport Police and others.

We will search all bags and check photo IDs of all named ticket buyers.

Can I bring a drone?

No, for security reasons, the use of drones is strictly prohibited in and around this event. Any drones will be destroyed and their user may face prosecution, so leave them at home!

General

I live or work near the event. How will it affect me?

We’ve put together a special guide to help local businesses and residents.

How are hotel guests affected by the event?

The event producer will give hotels within the ticketed area entry passes for their guests. When you plan your stay, you should talk to your hotel about this.

If you’re planning to stay in a hotel outside the ticketed areas you must book tickets to see the display.

Why did you decide to introduce ticketing?

We introduced ticketing in 2014 to help manage crowd numbers. When the event started in 2003, it attracted around 100,000 people. That’s the number who can comfortably see the fireworks. Yet by 2013, that number had grown to over 500,000 people. Ticketing was the best way to ensure it stays a safe and enjoyable event for all.

Has ticketing worked?

Yes, ticketing has been a big success. In the last two years, everyone who’s come to the event has been able to enjoy the display and there’s been no overcrowding.

The number of 999 calls to the London Ambulance Service has also fallen. First aid centres at the event treated 50 per cent fewer people than before the event was ticketed. Transport stations have told us that queues were shorter after the event, too. The number of arrests by the British Transport Police has also fallen by 75 per cent.

Who is supporting the event?

London New Year's Eve Fireworks is organised by the Mayor of London. Lots of other organisations support the event. These include the Coca-Cola London Eye, Westminster City Council, the London boroughs of Lambeth and Southwark, City of London Corporation, Metropolitan Police Service, British Transport Police, London Fire Brigade, London Ambulance Service, Transport for London, the Port of London Authority, the Shell Centre, BBC TV, event producers Jack Morton Worldwide, and more.

How are you stopping ticket touts?

There are laws in place for major sporting events banning the resale of tickets. However, similar legislation doesn’t exist for music concerts and events like London New Year’s Eve. Tickets are only available through See Tickets and should be bought via their official website.

To stop tickets from being resold, we have put several measures in place. These include barcoding and printing the name of the buyer on each ticket. That means if you booked more than one ticket, your group should arrive together. The ticket buyer must bring photo ID, as it will be needed at the entry gates.

The reselling or transfer of tickets is in breach of our booking terms and conditions. Should these conditions be broken, See Tickets and the Mayor of London will cancel the tickets without notification, refund, compensation or liability. The barcode on cancelled tickets will be made null and void so they can’t be used to enter the event. We monitor second selling sites ,too. On the night, this rule will be enforced by event stewards, local authorities and the police.

You should only book tickets via the official See Tickets website.

I've already booked hotels / made arrangements for New Year’s Eve. Are we guaranteed tickets?

The Event Producer will give hotels within the ticketed area entry passes for their guests. When you plan your stay, talk to your hotel about this.

If you’re planning to stay in a hotel outside the ticketed areas you must book tickets to watch the display.

How did you decide which areas to ticket?

The ticketed areas were chosen to ensure that all ticketholders can enjoy a great view.

I’m coming to London to watch the fireworks on New Year's Eve. Can I get priority tickets?

No. Tickets will be made available on a first come, first served basis.

I’m coming to London to watch the fireworks on New Year's Eve. If I can’t get a ticket will you refund my travel / holiday costs?

No, we cannot refund travel or holiday costs. Just be quick to buy a ticket!

Londoner specific

As London council taxpayers foot the bill for London New Year’s Eve Fireworks, why aren’t they guaranteed tickets?

We don’t have room for everyone at the event who’d like to come. That’s why ticketing was introduced – to keep the event safe.

We’re confident our system is a fair and accessible one. There are lots of opportunities to book tickets for the event on a first come, first served basis. Tickets are available from autumn until December. That means Londoners have four months to book their tickets.

#LondonIsOpen and the London New Year’s Eve Fireworks are an opportunity for people to celebrate together.

Still have a question that needs answering?

If we haven't answered your question above, you can ask us directly through @LDN_gov or on our Contact us page.