Member complaints

If you believe that a GLA Member has breached the GLA’s Code of Conduct and wish to make a formal complaint you can do so on this site or by email:

"Member" means the Mayor of London, the Deputy Mayor of London, the Deputy Mayor for Policing, Members of the London Assembly and any independent person appointed by the Authority to assist with the discharge of the ethical standards functions.

In addition you can make a Member complaint in writing to the Monitoring Officer at the GLA who is responsible for ensuring that the GLA, its Members and Officers comply with the law:

The Monitoring Officer
Greater London Authority
City Hall
The Queen’s Walk
London
SE1 2AA

If you have a complaint about the GLA that is not specific to a Member of the Authority please see our corporate complaints procedures under GLA Complaints.

Complaints about the Mayor as occupant of Mayor’s Office for Policing and Crime and the Deputy Mayor for Policing and Crime

If you believe the Mayor as occupant of MOPAC and/or the Deputy Mayor of Policing and Crime has breached the Elected Local Policing Bodies (Complaints and Misconduct) Regulations 2011 please email your complaint to the Monitoring officer at mopc.complaints@london.gov.uk

Or to the address below:

The Monitoring Officer
Greater London Authority
City Hall
The Queen’s Walk
London SE1 2AA

Further information

Detailed information about the Member complaints procedure can be found in the GLA Guidance on Complaints about the Mayor’s Office for Policing and Crime and the Deputy Mayor for Policing and Crime document (RTF, 245kb)

Member complaints procedure

Once you have made a complaint, the Monitoring Officer will normally try to resolve this informally.

If it is not possible to resolve your complaint by early informal resolution, you will be notified in writing what will happen next. If appropriate, the Monitoring Officer of the GLA will assess the complaint and decide whether formally to investigate it. If the Monitoring Officer decides that the complaint should be investigated, he/she will undertake a process (details of which are set out below) to determine whether or not the complaint is to be upheld. If the complaint is not to be investigated, the Monitoring Officer will write to you to explain why.

If the GLA’s Monitoring Officer does investigate your complaint, the final summary investigation report and finding will (with the exception of any private or confidential information) be published on the Authority’s website. In cases where the Monitoring Officer upholds your complaint, he/she can apply no formal sanction other than to provide an opinion on the conduct of the GLA Member concerned as compared to the expectations of the Code of Conduct.

There are no appeal mechanisms within this process. Should you be dissatisfied with the Monitoring Officer’s decisions and/or actions at any point, you may be able to complain to the Local Government Ombudsman or to the courts.

Further information

Detailed information about the Member complaints procedure can be found in the following document:

Guidance on making a complaint about a GLA Member’s conduct PDF
Guidance on making a complaint about a GLA Member’s conduct RTF