Duty of Care: Improving support to victims of crime

Date published: 
23 January 2013

The Metropolitan Police Service needs to up its game when it comes to dealing with the victims of crime, a Police and Crime Committee report says.

The Metropolitan Police Service (MPS) has the worst victim satisfaction rating of any police service in the country, leaving up to 115,000 victims of crime in the year to June 2012 dissatisfied with the performance of the police. The MPS is rated more than 10 per cent below the satisfaction ratings for West Midlands and Greater Manchester police forces.

The Police and Crime Committee report, Duty of Care: Improving support for Victims of Crime makes ten recommendations for action to reverse the MPS’s declining performance in supporting victims of crime. It emphasises providing better training for front-line police officers, ensuring suitable public access points for all victims to report crime, equal respect for all crime victims and closer cooperation in dealing with victims across the whole criminal justice system.

The MPS and the Mayor's Office for Policing and Crime responded to our report in March outlining how they will address the recommendations for improving support for victims of crime.

Letter from Deputy Assistant Commissioner Helen Ball re Duty of care

Metropolitan Police Service response to Duty of Care

MOPAC response to Duty of Care

In May 2013 the Committee wrote to the Ministry of Justice in response to its consultation about improving the code of practice for victims of crime.

Letter to MInistry of Justice - code of practice for victims of crime

Letter to MInistry of Justice - code of practice for victims of crime