The Mayor's role in housing involves setting priorities through London's Housing Strategy and directing and managing investment in new affordable housing.
Queries about housing
The Mayor does not have the legal powers to help individuals with specific housing issues, such as repairs. You will need to contact your local council or housing association directly for help with these issues.
If you have a complaint, you may also wish to contact the Housing Ombudsman Service. They will usually require that you have been through the full complaints procedure with the council or housing association before they will consider intervening.
The following organisations can provide advice:
- For legal advice: https://www.lawcentres.org.uk
- For complaints:
In the first instance, you should contact your local authority or housing association: https://directory.londoncouncils.gov.uk
If the response is unsatisfactory, you can contact the Housing Ombudsman https://www.housing-ombudsman.org.uk
The Mayor provides a range of services to help rough sleepers get off the streets and rebuild their lives. Find out more about these services.
The Mayor has also published London’s first ever Rough Sleeping Plan of Action to ensure a sustainable route off the streets for every single rough sleeper.