Accessible transport for all Londoners

We are working to make sure our transport system is accessible and easy to use for everyone.

Hundreds of millions of pounds has been invested over the last few years to ensure that London has the most accessible transport network in the country and one of the most accessible transport networks anywhere in the world.

London’s fleet of buses is the most accessible bus fleet in the world, carrying almost 2.3billion passengers a year – more than any other time since the early 1960’s.

The fleet of 8,500 accessible buses are fitted with automatic wheelchair ramps and the innovative iBus audio-visual system to help those with impaired vision or hearing travel more easily. The number of accessible bus stops has more than doubled since 2008, with 68 per cent of bus stops now accessible.

Nearly 40 per cent of all stops and stations across London's rail based public transport network (including National rail, Tube, DLR and Tram) are currently step-free, up from around 30 per cent in 2008. This includes 136 stations on the TfL network.

All of London’s 22,000 Black Cabs are 100 per cent wheelchair accessible. Many taxis also have colour contrast patches on seats and coloured grab handles, a swivel seat, an intermediate step, as well as an intercom and an induction loop.

Dial a Ride is TfL’s free door to door service for disabled and older passengers, which helps those who can’t use the public transport network to go shopping, visit friends and family and travel to recreational activities such as the theatre. Dial a Ride made a record 1.4 million trips in 2011/12 – the most trips recorded in the services’ 30 year history.

Improving accessibility further

The accessibility of the network has improved in recent years but we know that there is still lots more to do.

The Mayor’s Transport Strategy Accessibility Implementation Plan (AIP) was published in March 2012, following extensive consultation.  The AIP sets out what the current committed funding will deliver in terms of improved access to the transport system and identifies options beyond the current funding settlement.

On Thursday 20th December 2012, the Mayor and Transport for London (TfL) launched ’Your accessible transport network’ a new accessibility action plan, demonstrating a renewed effort to make it easier for people to travel around the Capital.

There will be a further 28 step-free London Underground and London Overground stations over the next 10 years and an additional £17 million of investment to make 95 per cent of bus stops accessible by the end of 2016. In addition, substantial improvements will be made to enhance the information and assistance available to customers.

Tackling deprivation

Some of London’s most deprived areas have poor transport links. Other factors, such as fear of crime and anti-social behaviour in deprived areas can put people off using public transport. Improvements to policing and investment in the design and lighting of these areas will help them to be and feel safer. Extended lines and new stations will also connect up some of London’s more isolated areas, particularly in the east of the city.

Supporting growth

The London Plan - the Mayor's spatial development strategy – identifies areas that have a greater need for investment to accommodate London’s growth. Transport planning will be at the heart of new developments to make sure that new housing and employment is supported by reliable public transport.


Fares will be kept under review, ensuring they are affordable, and concessions are given to those most in need.