If you have a police enquiry or complaint, here's who to contact.
To contact the Mayor’s Office for Policing and Crime
If you wish to contact the Mayor’s Office for Policing and Crime directly then please either email enquiries@mopac.london.gov.uk or write to:
Mayor’s Office for Policing and Crime
10 Dean Farrar Street
London
SW1H ONY
Tel: (020) 7202 0202
Fax: (020) 7202 0200
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Policing complaints
Complaints about the Mayor’s Office for Policing and Crime and the Deputy Mayor for Policing and Crime
Detailed information about the Member complaints procedure can be found on the member complaints page.
Complaints against the Commissioner
Mayor’s Office for Policing and Crime is the appropriate Authority that deals with complaints against the Commissioner. Should you wish to make a complaint against the Commissioner please write in to the Mayor’s Office for Policing and Crime outlining the nature of your complaint.
Please note the Mayor’s Office is not able to intervene directly in complaints about specific incidents involving the police (excluding the Commissioner).
Complaints against Police Officers and Police Staff
If you have a complaint about specific incidents with the police, you should first of all make the complaint to the Metropolitan Police Service so they can carry out a local investigation. You can do this by raising a complaint with the Metropolitan Police Service either online at: http://www.met.police.uk/contacts/yourvoice.htm (external website) or by post to:
Department of Professional Standards
Complaints and Satisfaction Team
22nd Floor, Empress State Building
Lillie Road
London SW6 1TR
If you wish to make a complaint via telephone, please call 101; Minicom 020 8785 8666; Textrelay no: 18001 is available for deaf and hard of hearing.
You can also complain to the IPCC
Alternatively, you can make your complaint directly to the Independent Police Complaints Commission (IPCC). The IPCC ensures that suitable arrangements are in place for dealing with complaints against the police in England and Wales, and for dealing with serious failings even where no complaint has been made. The IPCC investigates only the most serious cases and the local force will usually handle complaints. However, a member of the public can appeal to the IPCC about the outcome of their local complaint.
You can raise a complaint with the IPCC either online at: http://www.ipcc.gov.uk/en/Pages/your_complaint_.aspx (external website)
or by post to:
Independent Police Complaints Commission
PO Box 473
Sale
M33 0BW
Or by telephone: 0300 020 0096 (press 1 at prompt - 9.00am - 5.00pm).
Please note; any appeals to an existing complaint should be made directly to the IPCC. The Mayor has no involvement with this process.
Making a request under the Freedom of Information Act 2000
Your request for information must be in writing and must include details of the information you would like to see, and your name and correspondence address.
Please help us to find the information you want by being as specific as you can about the information you are seeking, and if possible providing date(s) when you believe the information was created.
You can send your request to us by email to foi@mopac.london.gov.uk or by post to:
Mayor’s Office for Policing and Crime
Information Team
10 Dean Farrar Street
London SW1H ONY
What to do if you are unhappy with the MOPAC’s response
Please let us know if you are dissatisfied with our response to your request for information. You have a right to an internal review, conducted by someone who was not involved in the handling of your request. You will be informed of the outcome of the review in writing.
If you are still not satisfied you can make a complaint to the Information Commissioner's Office via http://www.ico.gov.uk/complaints/freedom_of_information.aspx.