Key MOPC contacts

A general policing enquiry
If you have a general enquiry about policing in your local area or London wide, please visit either the MPS website or contact the Mayor’s Office for Policing and Crime at email: enquiries@mopc.police.uk

Complaints about the Mayor’s Office for Policing and Crime and the Deputy Mayor for Policing and Crime
Detailed information about the Member complaints procedure can be found on the Member Complaints page.

MOPC
The Mayor’s Office for Policing and Crime (MOPC) replaces the Metropolitan Police Authority (MPA). The MOPC oversees the Metropolitan Police Service (MPS) and is responsible for ensuring that the MPS is efficient, effective and fair. The MOPC aims to reply to correspondence within 20 days, and will inform you if it is not possible to respond within this period.

To contact the MOPC
If you wish to contact the MOPC directly then please either email enquiries@mopc.police.uk or write to:

Mayor’s Office for Policing and Crime
10 Dean Farrar Street
London
SW1H ONY
Tel: 020 7202 0202
Fax:020 7202 0200

Policing complaints: First contact the MPS
If you have a complaint about specific incidents with the police, you should first of all make the complaint to the MPS so they can carry out a local investigation.

You can raise a complaint with the MPS either online at: http://www.met.police.uk/contacts/yourvoice.htm

or by post to:

DPS Complaints and Satisfaction Team
22nd Floor, Empress State Building
Lillie Road
London SW6 1TR

Tel: 020 8785 8666
Minicom 020 8785 8666
Textrelay no: 18001 is available for deaf and hard of hearing people.

Please note, the Mayor is not able to intervene directly in complaints about specific incidents involving the police.

You can also complain to the IPCC
Alternatively, you can make your complaint directly to the Independent Police Complaints Commission (IPCC). The IPCC ensures that suitable arrangements are in place for dealing with complaints against the police in England and Wales, and for dealing with serious failings even where no complaint has been made. The IPCC investigates only the most serious cases and the vast majority of complaints are handled by the local force. However, a member of the public can appeal to the IPCC about the outcome of their local complaint.

You can raise a complaint with the IPCC using the online form or by post to:

Independent Police Complaints Commission
90 High Holborn
London
WC1V 6BH
or via the complaint line on: Tel: 0853 002 002

Please note, any appeals to an existing complaint should be made directly to the IPCC. The Mayor has no involvement with this process.

For further information, please see the IPCC leaflet How to make a complaint, which provides a helpful step by step guide.

Police and Crime Committee
The London Assembly Police and Crime Committee (PCC) examines the work of the Mayor's Office for Policing and Crime and investigates matters of importance to policing and crime reduction in London. If you wish to contact the PCC directly then please either email john.johnson@london.gov.uk or anthony.jackson@london.gov.uk or write to:

London Assembly Police and Crime Committee
City Hall
The Queen's Walk
London SE1 2AA
Tel: 020 7983 4000