is changing

Try our beta site and let us know what you think

Mayor’s rough sleeping services

Each year the Mayor spends around £9 million on a range of commissioned pan-London rough sleeping services and projects that complement those provided by London’s boroughs. Below is information on services that are currently being commissioned and some that have previously been commissioned as part of the 2011-15 programme. It also includes the Social Impact Bond programme which is administered by the Mayor of up to £5 million over three years.

No Second Night Out

An assessment and reconnection service for rough sleepers who are new to the streets, comprising three assessment hubs, plus accommodation ‘staging posts’.  For more information, see No Second Night Out.  This also includes and is co-located with the No Living on the Streets service for rought sleepers who are not new to the streets.

London Street Rescue

Outreach services in boroughs that do not commission outreach, plus outreach across London specifically for linking new rough sleepers to No Second Night Out.


Phoneline (0300 500 0914) and website (Streetlink) for the public to tell us about rough sleepers they see, so that they can be found and linked into services.

London Reconnections Team

Supported reconnection of non-UK nationals abroad.

Clearing House

Allocation of Rough Sleeper Initiative units.

Tenancy Sustainment Teams

Tenancy support to those who move into Rough Sleepers Initiative units.

Severe Weather Emergency Provision

A shelter that opens when the temperature is predicted to be zero degrees or less for three consecutive nights.

Non-UK nationals project

An accommodation-based service for non-UK nationals focussing on both employment and reconnection.


Database containing information provided by key services on London’s rough sleepers.

Housing First

Independent accommodation with tailored services to sustain the tenancy for entrenched rough sleepers.

Health service project

A project to influence the way rough sleepers are treated by the health service.

Homeless health peer advocacy project

A project whereby peer advocates accompany rough sleepers to attend health appointments and sustain health treatment.

Pan-London personalisation

Intensive personalised casework and personal budgets for long-term rough sleepers who are very resistant to moving off the streets.

Non-commissioned services project

A project to influence non-commissioned services to help rough sleepers move away from the streets.

Rough Sleeping Social Impact Bond

A payment by results project which involves two providers delivering a range of services to achieve a reduction in rough sleeping, support clients into employment, and support clients to better manage their health. The project runs for three years, allows a degree of flexibility in approach, and is designed to improve outcomes for a cohort of 831 rough sleepers in London.  For more information, see Social Impact Bond.